Service Operations Manager
1 week ago
Charter Manufacturing is a fourth-generation family-owned business that strives for excellence in every aspect of its operations. We are seeking a highly skilled and experienced Service Manager to oversee the electrical, service engineering, and maintenance operations at our Cleveland, OH facility.
Key Responsibilities:- Develop and implement organized systems for equipment, training, and operations to ensure proactive maintenance programs and reduce unscheduled downtime.
- Collaborate with plant management to optimize resource allocation, machine reliability, and safety and environmental compliance.
- Lead and develop a high-performing team, focusing on talent development, team culture, and continuous improvement.
- Drive process, equipment, and cost improvements, ensuring adherence to all relevant management system procedures and requirements.
- Work closely with engineering on process improvement projects and administer quality experiments.
- Bachelor's Degree in Electrical or Mechanical Engineering or equivalent experience.
- Proven experience in facilities management or maintenance within a heavy manufacturing environment.
- Supervisory skills with 3+ years of experience leading and developing high-performing teams.
- Safety expertise with demonstrated proficiency in safety principles like LOTO, confined space, working at heights, and contractor safety.
- Maintenance management experience with predictive and preventive maintenance systems.
- Strong understanding of facility engineering, including boilers, HVAC, air handling units, and building maintenance.
- Problem-solving skills with proven ability to efficiently solve problems using Continuous Improvement methodologies.
- Financial management skills with demonstrated skills in budgeting and cost control.
- Project management experience with the ability to lead cross-functional teams to implement and manage Continuous Improvement projects.
- Exceptional interpersonal and communication skills with a focus on active listening and customer service.
- Bachelor's Degree in Mechanical or Electrical Engineering with service emphasis in facilities management and a strong background in electrical systems and automation engineering.
- Experience in major capital project management.
- ISO 9000 / QS 9000 / TS16949 implementation and system maintenance experience.
- Computer / CAD system experience.
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