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Insurance Customer Service Specialist

2 months ago

Atlanta, Georgia, United States Allstate Insurance Agency - Carmella Larkins Full time
Job Overview

An established Allstate Insurance Agency is looking for a dedicated professional to enhance our customer service team. We are in search of a dynamic individual eager to explore a career with substantial income potential. If you are a proactive self-starter who excels in a vibrant work environment, this role offers a fulfilling career path with excellent financial rewards and opportunities for personal growth in a supportive setting.

Our agency does not engage in cold calling. We offer incoming calls from telemarketers, warm transfers from interested clients, and a steady stream of high-quality internet leads. Our dedicated service team allows sales professionals to concentrate solely on selling.

Benefits:
  • Work schedule: Monday - Friday
  • Comprehensive training provided
  • Base salary plus commission structure
  • Unlimited earning potential
  • Leads supplied
  • Ongoing professional development
  • Supportive work culture
  • Opportunities for advancement
Key Responsibilities:
  • Deliver exceptional customer service
  • Handle incoming calls
  • Conduct thorough policy assessments
  • Process payments
  • Assist clients with the onboarding process for their new policies
  • Identify opportunities for cross-selling and upgrading existing policies
  • Help clients safeguard their assets by recommending suitable Allstate products
  • Support the local community by guiding them through life's uncertainties
  • Educate potential clients on protecting their families and belongings
Qualifications:
  • Strong desire to pursue a career in insurance
  • No prior insurance experience necessary
  • Willingness to obtain required Property and Casualty and/or Life and Health licenses upon hiring (existing licenses are advantageous)
  • Confident and motivated individual capable of working independently
  • Ability to manage multiple tasks, follow through, and maintain communication
  • Excellent verbal and written communication skills
Note: Each agency operates differently regarding staff structure, business processes, and compensation. Compensation is generally based on a combination of base salary and commission, influenced by the agency and individual experience. Actual benefits may vary by agency.