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Customer Service Liaison

2 months ago

Coral Springs, Florida, United States Broward Health Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Broward Health. As a key member of our customer service team, you will be responsible for investigating and processing customer and patient complaints, inquiries, and special requests.

Key Responsibilities:

  • Investigate and resolve customer and patient complaints in a timely and professional manner.
  • Process and validate adjustments, payments, and handle revenue recovery activities.
  • Coordinate telephone contact with customers and patients to ensure a positive experience.
  • Collaborate with internal stakeholders to resolve issues and improve customer satisfaction.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and critical thinking skills.
  • Proficiency in computer software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.