Customer Service Representative

3 days ago

Coral Springs, Florida, United States Hoffer Pest Solutions Full time
About Us

Hoffer Pest Solutions is a reputable company that has been serving residential and commercial clients for decades. We pride ourselves on providing top-notch lawn, pest, and termite control services that keep properties pest-free and beautiful.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities
  • Answer incoming calls from customers and prospects promptly and professionally.
  • Address customer inquiries, resolve issues, and provide solutions effectively and efficiently.
  • Schedule appointments for service and ensure proper documentation of customer requests.
  • Process payments accurately and promptly.
  • Provide excellent customer service that exceeds expectations and builds loyalty.
  • Collaborate with other team members to ensure seamless service delivery.
Requirements
  • Previous experience in customer service or a related field preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Proficiency in using computer systems and basic software applications.
  • Positive attitude and willingness to learn and grow within the company.
Why Choose Us?
  • Competitive compensation package and generous bonus structure to help maximize your compensation.
  • A supportive and inclusive work environment that values teamwork and collaboration.
  • Comprehensive training and ongoing development opportunities.
  • Make a meaningful impact by helping our customers live comfortably and pest-free.
  • Paid Time off and Holidays.

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