Customer Service Ambassador

4 days ago


Coral Springs, Florida, United States Grant-Donahue Consulting Full time

Key Responsibilities:

  • Customer Engagement: Engage directly with customers who contact us for a variety of topics, ranging from helping them shop for a new pet to finding the perfect chew toy or problem-solving when everything doesn't go as planned.
  • Problem-Solving: Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
  • Communication: Operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike.
  • Customer Satisfaction: Go above and beyond to 'wow' our customers by engaging with them, thinking critically to help them find the right products, set up their accounts, track down orders, and sometimes get creative with solutions.
  • Continuous Learning: Operate with a willingness to learn, share feedback, and be open-minded to grow. Many of our team members have grown into other roles and leadership positions, so having a long-term career focus is ideal.
  • Technical Skills: Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.

About the Role: As a customer service representative at Grant-Donahue Consulting, you will be the face of our company, providing exceptional service to our customers and helping them achieve their goals. If you are a people person with a passion for problem-solving and a willingness to learn, we encourage you to apply for this exciting opportunity.



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