Insurance Customer Service Liaison

3 weeks ago


Cape Coral, Florida, United States Brit Foshee - Allstate Insurance Full time
Job OverviewAs a key member of the Brit Foshee - Allstate Insurance team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate information to clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Respond promptly to customer inquiries via phone and email, providing clear and concise information about insurance policies and coverage details.
  • Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimal disruption.
  • Investigate and resolve customer issues or concerns with empathy and professionalism, always seeking solutions that meet their needs.
  • Utilize a customer-focused approach to educate clients about insurance options, tailoring recommendations to their unique circumstances.
Requirements
  • Strong interest in marketing insurance products and services based on customer needs.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • People-oriented with a focus on building strong relationships.
  • Detail-oriented with a keen eye for accuracy.
  • Proactive problem-solver with a customer-centric approach.
  • Able to learn and adapt to new computer functions and systems.
  • Ability to work effectively in a team environment.
  • Current licensure and prior insurance experience are highly desirable.


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