Customer Service Liaison
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Pool Centurion Group. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our branch locations are running smoothly.
Key Responsibilities:- Answer and direct phone calls in a professional and friendly manner, handling multiple phone lines effectively.
- Operate a computer and maintain standard office equipment, including a copy machine/printer, fax machine, etc.
- Keep detailed and accurate records of customer issues and calls received.
- Effectively document equipment or service problems, communicate with staff regarding the issue, and enter information in the system.
- Build strong relationships with customers to maintain satisfaction.
- Maintain the general office filing system.
- Welcome visitors in a warm and friendly manner and answer any questions they may have.
- Take inventory of supplies and restock as needed.
- High School Diploma/GED
- 1-2 years minimum experience in a client/customer-facing position
- Excellent written and verbal communication skills
- Bi-lingual - Spanish/English required
- Demonstrated organizational skills, including attention to detail and multi-tasking skills
Poll Centurion Group offers a competitive salary and a variety of health and wellness benefits, paid time off, 401K, and an environment that celebrates continuous learning and development. We are committed to maintaining a safe and healthy work environment for all employees and expect our employees to comply with our drug-free workplace policy.
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