IT Support Specialist

4 weeks ago

Chicago, Illinois, United States E-Frontiers Full time
{"title": "Technical Support Role Overview", "content": "Job Summary

We are seeking a skilled Technical Support Specialist to join our team at E-Frontiers. As a key member of our support team, you will provide high-quality technical assistance to our clients, ensuring their systems are running smoothly and efficiently.

Key Responsibilities
  1. On-Site Technical Support: Serve as the primary technical point of contact for clients, providing on-site support for all Options systems.
  2. System Monitoring and Maintenance: Monitor the health and performance of client systems, ensuring they are operating optimally. Conduct regular maintenance activities, including hardware and software updates, to keep systems up to date.
  3. Troubleshooting and Issue Resolution: Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to internal teams and coordinate with them to find timely solutions.
  4. Incident Management: Respond to incidents and service requests raised by clients, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
  5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to clients, providing guidance on company best practices.
  6. System Enhancements and Upgrades: Collaborate with the wider Options team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
  7. Training and Knowledge Sharing: Conduct training sessions for clients' technical staff to enhance their understanding of the Options platform. Share technical knowledge and best practices with internal teams and clients to foster continuous improvement.
Requirements
  1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
  2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
  3. Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
  4. Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
  5. Client Focus: Demonstrated ability to understand and fulfill client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
  6. Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
  7. Training and Onboarding: Training and onboarding is required in person in Belfast, Northern Ireland - costs are covered.
", "lang_code": "en-US"}

  • Senior Provider Data Specialist

    1 week ago

    Chicago, Illinois, United States Solving IT Full time

    Senior Provider Data Maintenance SpecialistSolving IT, a leading healthcare IT solutions provider, is seeking a highly skilled Senior Provider Data Maintenance Specialist to join our team. As a key member of our data management team, you will be responsible for ensuring the accuracy and integrity of provider data used for claims processing, membership...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States National Louis University Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have access to the technology they need to succeed.Key...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Title: IT Support SpecialistParallel Partners is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key Responsibilities:Provide technical...

  • IT Support Specialist

    4 weeks ago

    Chicago, Illinois, United States ASCII Group Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at ASCII Group. As an IT Support Specialist, you will be responsible for providing technical assistance to users with hardware and software issues, including printer support.Key Responsibilities:Provide technical support to users via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States National Louis University Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have access to the technology they need to succeed.About the Role:Provide...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Title: IT Support SpecialistParallel Partners is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will serve as the in-house IT assistant to the Lead Engineer, providing technical support and assistance to our growing team.Key Responsibilities:Identify and resolve basic issues in our office networking...

  • API Integration Specialist

    4 weeks ago

    Chicago, Illinois, United States Solving IT Full time

    About the RoleSolving IT is seeking a highly motivated and experienced API Integration Specialist to join our team. As a Hybrid Developer - API Integration, you will be responsible for developing custom integrations between Jira and Jira Align, leveraging their respective APIs.Key ResponsibilitiesWork with stakeholders to define requirements for which...

  • Medical Management Specialist

    4 weeks ago

    Chicago, Illinois, United States Solving IT Full time

    Hybrid Medical Management SpecialistSolving IT, a leading healthcare IT company, is seeking a skilled Hybrid Medical Management Specialist to join their team in Chicago, IL. As a key member of the team, you will be responsible for conducting medical management and health education programs for customers on government health care programs.Key...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States National Louis University Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have a seamless and productive experience with our technology systems.Key...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States National Louis University Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a highly skilled and motivated IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have access to the technology they need to succeed.Key...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States National Louis University Full time

    About the RoleNational Louis University is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have access to the technology they need to succeed.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Title: IT Support SpecialistParallel Partners is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will serve as the in-house IT assistant to the Lead Engineer, providing technical support and assistance to our growing team.Key Responsibilities:Resolve user-specific and basic networking issues, including...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States ASCII Group Full time

    Job Title:IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining optimum performance of desktops, laptops, and other devices.Key Responsibilities:Provide technical...

  • Product Success Specialist

    4 weeks ago

    Chicago, Illinois, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Product Success SpecialistThe Product Success Specialist plays a pivotal role in driving customer satisfaction and adoption of our products. This role requires a unique blend of technical acumen, customer empathy, and a drive for product excellence.Key Responsibilities:Manage customer incidents, product issues, and technical escalations for assigned product...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States Apex Systems Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Apex Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Job Summary:The successful candidate will have a strong background in IT support, with experience in troubleshooting...

  • IT Support Specialist

    1 day ago

    Chicago, Illinois, United States National Louis University Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have access to the technology and resources they need to succeed.Key ResponsibilitiesProvide...

  • Peer Support Specialist

    2 days ago

    Chicago, Illinois, United States The Salvation Army USA Central Territory Full time

    Job Title: Peer Support SpecialistJoin The Salvation Army USA Central Territory as a Peer Support Specialist and play a vital role in supporting individuals in their recovery journey.About the Role:This is an exciting opportunity to work with a dynamic team and make a real difference in the lives of others. As a Peer Support Specialist, you will work closely...

  • Peer Support Specialist

    2 weeks ago

    Chicago, Illinois, United States The Salvation Army USA Central Territory Full time

    Job Title: Peer Support SpecialistWe are seeking a compassionate and experienced Peer Support Specialist to join our team at The Salvation Army USA Central Territory. As a Peer Support Specialist, you will play a vital role in supporting individuals in their recovery journey, providing guidance, and promoting a positive and supportive environment.Job...

  • IT Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Batch Freight Full time

    Job OverviewBatch Freight is seeking a skilled IT Specialist to provide technical support and maintain our technology infrastructure. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for technology.Key ResponsibilitiesProvide technical assistance for hardware, software, and network issuesMaintain...

  • Helpdesk Support Specialist

    2 weeks ago

    Chicago, Illinois, United States TEKsystems Full time

    Job Title: Helpdesk Support SpecialistWe are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at TEKsystems. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their systems are running smoothly.Key Responsibilities:Provide technical support to...