Senior Desktop Support Specialist

2 weeks ago


Columbia, South Carolina, United States The Tennessee Board of Regents Full time
Job Summary

The Senior Desktop Support Technician will provide technical support for personal computers on each campus, including hardware repair, software installations and upgrades, printers and user support and assistance.

This position will also ensure that equipment replacement schedules are followed, and lab, classroom and employee computers are kept up to date according to established refresh procedures.

Key Responsibilities
  • Provide technical support for personal computers, including hardware repair, software installations and upgrades, printers and user support and assistance.
  • Ensure that equipment replacement schedules are followed, and lab, classroom and employee computers are kept up to date according to established refresh procedures.
  • Develop and implement procedures for desktop support, including hardware and software troubleshooting and repair.
  • Work with faculty and staff to identify and resolve technical issues related to desktop support.
  • Provide training and support to faculty and staff on the use of desktop computers and software.
  • Collaborate with other IT departments to ensure seamless integration of desktop support services.
  • Develop and maintain documentation for desktop support procedures and policies.
  • Participate in college activities as assigned by the Associate Vice President of Information Technology.
Requirements
  • Associates degree and 2 years experience in a desktop support, helpdesk/service desk/customer service environment, or related technical environment and an Industry Recognized Certification
  • OR appropriate College of Applied Technology certification and 6 years of experience in a desktop support or helpdesk/service desk/customer service environment.
  • In-depth knowledge of PC hardware and software.
  • Knowledge of desktop imaging technologies and application of patches and updates.
  • Knowledge of anti-virus/malware and multi-factor authentication tools.
  • Knowledge of service desk software and ticketing systems.
Preferred Qualifications
  • Familiarity with KACE deployment technologies and inventory tools.
  • Work in Active Directory writing needed scripts as necessary for group policies, etc.
  • MAC OS, and virtual desktop technologies.
  • Familiarity with asset tracking software and MS Excel.
Working Conditions

The successful candidate must be able to lift at least 40 pounds, possess the manual dexterity to operate tools such as screwdrivers, wire strippers, crimpers, and be able to reach high shelves and spaces low to the floor.

The successful candidate must also possess a current Tennessee driver's license to travel to off-site campuses.



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