Player Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a secure and organized environment.
Key Responsibilities- Customer Service: Provide next-level guest service to internal and external guests, demonstrating a strong understanding of our company's culture and values.
- Cash Handling: Safeguard company assets, perform verifications on loose and bundled money, coin transactions, and check cashing, and balance all money transactions and paperwork.
- Transaction Processing: Process jackpots, cash checks, redeem valid gaming vouchers, and handle guest financial transactions.
- Security and Compliance: Maintain confidentiality of all privileged information, adhere to all player services policies and procedures, and report any acts of wrongdoing.
- Database Management: Accurately and efficiently perform data entry tasks associated with Players Club memberships and record and report database information to management.
- Inventory Management: Maintain inventory and orderly presentation of retail merchandise, perform duties related to stocking of inventory, and issue free play and food coupons to guests.
- Education: High school diploma or GED.
- Experience: Banking and guest service experience preferred.
- Skills: Proficiency with menu-driven programs, Word, and Excel; ability to formulate and communicate ideas.
- Licenses and Certifications: Virginia Racing Commission License.
This position requires the ability to work in a fast-paced environment, handle cash and confidential information, and maintain a high level of accuracy and attention to detail. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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Player Services Representative
1 month ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Player Services Representative to join our team at Colonial Downs Group LLC. As a key member of our team, you will be responsible for providing exceptional guest service, maintaining confidentiality, and ensuring the security of company assets.Key ResponsibilitiesProvide next-level guest service...
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Player Services Representative
2 weeks ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob SummaryColonial Downs Group LLC is seeking a highly skilled Player Services Representative to join our team. As a key member of our gaming operations, you will be responsible for providing exceptional guest service, managing player transactions, and maintaining a secure and efficient environment.Key Responsibilities:Provide next-level guest service to...
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Player Services Representative
1 month ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob Title: Player Services RepresentativeJob Summary:We are seeking a highly skilled Player Services Representative to join our team at Colonial Downs Group LLC. As a key member of our team, you will be responsible for providing exceptional guest service, processing transactions, and maintaining a secure and organized environment.Key Responsibilities:Provide...
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Player Services Representative
4 weeks ago
Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full timeJob Summary: Colonial Downs + Rosie's Gaming Emporium is seeking a highly skilled Player Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional guest service, processing transactions, and maintaining a secure and welcoming environment for our patrons.Key Responsibilities: Provide next-level...
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Player Services Shift Manager
2 weeks ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob SummaryWe are seeking a highly skilled and experienced Shift Manager to join our Player Services team at Colonial Downs Group LLC. As a Shift Manager, you will be responsible for providing exceptional guest service, leading a team of staff, and ensuring the smooth operation of our gaming facilities.Key ResponsibilitiesProvide next-level guest service to...
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