Player Services Representative

2 months ago


Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time
Job Summary

We are seeking a highly skilled and detail-oriented Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a secure and organized environment.

Key Responsibilities
  • Customer Service: Provide next-level guest service to internal and external guests, demonstrating a strong understanding of our company's culture and values.
  • Cash Handling: Safeguard company assets, perform verifications on loose and bundled money, coin transactions, and check cashing, and balance all money transactions and paperwork.
  • Transaction Processing: Process jackpots, cash checks, redeem valid gaming vouchers, and handle guest financial transactions.
  • Security and Compliance: Maintain confidentiality of all privileged information, adhere to all player services policies and procedures, and report any acts of wrongdoing.
  • Database Management: Accurately and efficiently perform data entry tasks associated with Players Club memberships and record and report database information to management.
  • Inventory Management: Maintain inventory and orderly presentation of retail merchandise, perform duties related to stocking of inventory, and issue free play and food coupons to guests.
Requirements
  • Education: High school diploma or GED.
  • Experience: Banking and guest service experience preferred.
  • Skills: Proficiency with menu-driven programs, Word, and Excel; ability to formulate and communicate ideas.
  • Licenses and Certifications: Virginia Racing Commission License.
Working Conditions

This position requires the ability to work in a fast-paced environment, handle cash and confidential information, and maintain a high level of accuracy and attention to detail. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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