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Food Service Operations Manager

2 months ago

Gary, Indiana, United States Dunkin' Full time

Job Title: Restaurant Manager

We are looking for a skilled Restaurant Manager to oversee our Dunkin' operations. In this role, you will be tasked with delivering outstanding leadership to ensure remarkable customer experiences and operational effectiveness. Your responsibilities will include managing the complete restaurant functions in accordance with Dunkin' Donuts standards and franchisee expectations.

Key Responsibilities:

Team Development:

  • Recruit, train, and nurture team members
  • Communicate job expectations and provide constructive feedback
  • Monitor and assess employee performance
  • Offer coaching and implement disciplinary measures when necessary

Operational Excellence:

  • Foster a guest-focused culture
  • Ensure sufficient staffing for optimal service delivery
  • Maintain a safe and compliant working environment
  • Implement brand standards and action plans
  • Conduct audits and promote continuous improvements

Financial Management:

  • Manage costs to boost profitability
  • Execute marketing initiatives and new product introductions
  • Set and track sales objectives

Skills and Qualifications:

  • Proficient in English
  • Strong numerical and financial understanding
  • Prior experience in restaurant or retail management
  • High school diploma or equivalent

Core Competencies:

Customer Focus:

  • Surpass guest expectations
  • Consistently achieve or exceed performance goals
  • Seek opportunities to enhance guest satisfaction
  • Effectively resolve guest concerns

Commitment to Excellence:

  • Establish high standards and serve as a role model
  • Contribute positively to team performance
  • Analyze reports and deliver actionable results
  • Explore innovative ideas for success

Problem Solving and Decision Making:

  • Identify and address issues proactively
  • Utilize information for informed decision-making
  • Empower team members to resolve challenges

Interpersonal Relationships:

  • Build and maintain strong team relationships
  • Act with integrity and respect
  • Encourage collaboration and effective teamwork

Building Effective Teams:

  • Set team objectives and monitor progress
  • Foster a positive morale and engagement
  • Acknowledge and reward achievements
  • Encourage sharing of ideas and feedback

Conflict Management:

  • Understand and resolve conflicts effectively
  • Utilize facts to address issues
  • Escalate matters when necessary

Development and Training:

  • Collaborate with team members on development plans
  • Provide constructive feedback and support for growth
  • Identify training needs for skill enhancement

About Dunkin':

Founded in 1950, Dunkin' is a prominent provider of coffee and baked goods. With over 13,100 locations globally, Dunkin' is committed to delivering high-quality products and exceptional customer service. Join our team and contribute to our ongoing success.