Technical Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Job Description

The City of Philadelphia is seeking a Technical Support Specialist to join our End-User Services team. As a Technical Support Specialist, you will be the main point of contact between the IT Services and the users of these services to resolve and diagnose problems at the first level.

You will receive incident and information request calls from customers, and service those calls either by resolving the issue at the point of contact or passing the call to the most appropriate person for resolution. You will also monitor the progress of the call from inception to resolution, keep customers informed of the progress of their queries, and escalate calls to the Service Desk Manager using predefined procedures where necessary.

You will prioritize and escalate calls based on your knowledge of the business impact of the reported problems, resolve as many calls as possible at tier 1, and assess and provide a clear definition of problems to pass to tier 2 & tier 3. You will also keep abreast of new developments in technology within the Division of Technology so that you can assist customers with problem resolution at the point of contact.

The successful candidate will have a high school diploma, GED, or equivalent, knowledge of PC hardware, and A+ certification. They will also have a minimum of 1 year of experience in a Help Desk environment. The starting salary will be determined based on experience and qualifications.

The City of Philadelphia offers a comprehensive health coverage for employees and their eligible dependents, a wellness program, paid vacation, sick leave, and holidays, generous retirement savings options, and pay off student loans faster through the Public Service Loan Forgiveness program. The City also offers a free commute on SEPTA, tuition discounts and scholarships, and a commitment to diversity and inclusion.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status.



  • Philadelphia, Pennsylvania, United States cyberThink Full time

    Job Title: Technical Support SpecialistJob Summary:cyberThink is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical advice, guidance, and informal training to customers using hardware and software programs. You will troubleshoot and restore routine...


  • Philadelphia, Pennsylvania, United States Zephyrus Engineering Limited Full time

    Job Title: Technical Support SpecialistJob Summary:Zephyrus Engineering Limited is seeking a skilled Technical Support Specialist to provide top-tier technical support and maintenance for our critical systems and technologies. As a key member of our Customer Service & Support (CSS) department, you will own, troubleshoot, and solve customer technical issues,...


  • Philadelphia, Pennsylvania, United States Della Infotech Full time

    Job Title: Technical Support SpecialistDepartment: Identity & Access ManagementJob Category: NonClinical - Information ServicesJob Description:As a Technical Support Specialist at Della Infotech, you will play a crucial role in facilitating the automation and timely completion of user provisioning processes and procedures. This involves working from a...


  • Philadelphia, Pennsylvania, United States Software Guidance and Assistance, Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:Software Guidance and Assistance, Inc. is seeking a Technical Support Specialist to provide technical advice, guidance, and informal training to customers using hardware and software programs. The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience with...


  • Philadelphia, Pennsylvania, United States Saxon Global Full time

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Saxon Global. The successful candidate will have a strong background in configuration management, change management, and development experience.**Key Responsibilities:*** Five years of experience in configuration, change management, or development* Intermediate...


  • Philadelphia, Pennsylvania, United States Clarivate Analytics Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our IPfolio Premium Service team. As a Technical Support Specialist, you will work closely with our clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions.Key ResponsibilitiesWork closely with IPfolio's clients to review...


  • Philadelphia, Pennsylvania, United States City of Philadelphia Full time

    Job DescriptionAt Gold Standard Diagnostics Horsham, a Eurofins Technologies company, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers, both internal and external, regarding all Eurofins Abraxis products.Key...


  • Philadelphia, Pennsylvania, United States Clarivate Analytics Full time

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our Support Team at Clarivate Analytics. As a Technical Support Analyst, you will be responsible for providing world-class technical support for Innovative hosted and remote, customer-based systems.Key ResponsibilitiesServe as a first line of support for Sierra ILS...


  • Philadelphia, Pennsylvania, United States Aleron Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Aleron. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.Key ResponsibilitiesWork with clients' information technology...


  • Philadelphia, Pennsylvania, United States Cozen O'Connor P.C. Full time

    Job Summary:Cozen O'Connor P.C. is seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our team members. This is a hybrid position based in our Philadelphia office.Key Responsibilities:Provide 1st and 2nd level technical support via telephone and desk-side assistance to resolve computer and telephone-related...


  • Philadelphia, Pennsylvania, United States Loxone Full time

    Technical Support RoleAt Loxone, we're passionate about making smart homes and building automation accessible to everyone. As a Technical Support Specialist, you'll play a crucial role in helping our partners succeed in project design and execution.Key ResponsibilitiesProvide expert phone, video, and email support to partnersOnboard new partners to ensure a...


  • Philadelphia, Pennsylvania, United States Motion Recruitment Full time

    A manufacturing company is seeking a skilled Technical Support Specialist to join their team onsite in Bensalem, PA.This role involves providing comprehensive support for Windows desktops and servers, including M365, Active Directory, Azure, and ERP system applications.The ideal candidate will have 1-3 years of experience in supporting Windows environments...


  • Philadelphia, Pennsylvania, United States City of Philadelphia Full time

    Job Title: Technical Support SpecialistJob Summary:The City of Philadelphia is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our employees and ensuring that our technology infrastructure is running smoothly.Key Responsibilities:Provide...


  • Philadelphia, Pennsylvania, United States Dechert Full time

    Job DescriptionThe Technical Support Analyst's primary goal is to deliver exceptional IT support to Dechert's users, ensuring their technical needs are met efficiently. This involves troubleshooting hardware and software issues, as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, mobile devices, printers, and telephones.Key...


  • Philadelphia, Pennsylvania, United States Loxone Full time

    Unlock Your Potential with LoxoneWe're on a mission to simplify smart homes and building automation, and we need talented individuals like you to join our team!About the RoleAs a Technical Support Specialist, you'll play a crucial role in assisting our partners, including electrical contractors and system integrators, in project design and execution. You'll...


  • Philadelphia, Pennsylvania, United States Zephyrus Engineering Limited Full time

    At Zephyrus Engineering Limited, we are seeking a skilled Technical Support Engineer to join our Customer Service & Support (CSS) department. This role is vital to ensuring the smooth operation of our critical systems and technologies.The successful candidate will provide top-tier technical support and maintenance for our software, hardware, and tools,...


  • Philadelphia, Pennsylvania, United States Omnicell Full time

    Job DescriptionJob Title: Technical Support EngineerJob Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Omnicell. As a Technical Support Engineer, you will be responsible for providing technical support to customers, internal technical support staff, and field support staff. You will diagnose, troubleshoot, and repair...


  • Philadelphia, Pennsylvania, United States PSG Global Solutions Careers Full time

    Job SummaryWe are seeking a skilled Field Technical Support professional to join our team at PSG Global Solutions Careers. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and ensuring their printing presses are running smoothly.Key Responsibilities* Apply developed subject matter...


  • Philadelphia, Pennsylvania, United States Fortinet Full time

    We are seeking a highly skilled Technical Sales Specialist to collaborate with our sales team in a defined territory. The ideal candidate will provide technical support and expertise to sales representatives, ensuring seamless customer interactions and driving sales success.Key Responsibilities: Pre-sales: assist in qualifying sales leads from a technical...

  • IT Support Specialist

    4 weeks ago


    Philadelphia, Pennsylvania, United States Synerfac Full time

    Job Title: IT Support SpecialistJob Summary: Synerfac is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to our clients, ensuring they receive the best possible service. Responsibilities: Provide technical support and assistance to clients via phone, email, and in-person....