Store Operations Manager

3 weeks ago


Wenatchee, Washington, United States Goodwill Industries of the Columbia, Inc. Full time
Job Overview

This Store Lead role is responsible for providing exceptional customer service and contributing to a positive store environment. As part of the Goodwill Industries of the Columbia, Inc. team, you will work closely with the store manager to meet sales goals and maintain a well-organized store.

Key Responsibilities
  • Customer Service: Provide top-notch service to customers, responding to their needs and ensuring a positive shopping experience.
  • Team Leadership: Supervise and support the sales floor team, ensuring they are trained and equipped to provide excellent customer service.
  • Store Operations: Assist the store manager in maintaining a clean, organized, and safe store environment.
  • Inventory Management: Help manage inventory, including receiving and processing donations, sorting and pricing merchandise, and maintaining stock levels.
  • Cash Handling: Accurately and safely handle cash and credit transactions, as well as manage cash registers and banking functions.
  • Training and Development: Participate in training new employees and contribute to the development of the sales floor team.
  • Communication: Communicate effectively with the store manager, team members, and customers to ensure seamless operations and excellent customer service.
Requirements
  • Customer Service: Proven ability to provide exceptional customer service in a fast-paced retail environment.
  • Team Leadership: Experience leading and supporting a team to achieve sales goals and maintain a positive store environment.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
  • Physical Demands: Ability to lift 50 pounds, stand for long periods, and work in a warehouse environment.
What We Offer
  • Competitive Pay: Starting rate of $19.00 per hour, with opportunities for annual performance-based increases.
  • Benefits: Medical, dental, and vision insurance, company-paid life insurance, paid sick and vacation leave, and access to On Demand Payment and a financial assistance program.
  • Professional Development: Opportunities for training and development, including a Retirement Savings Plan (401k or Roth IRA) after one year of service.


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