Inbound Call Center Representative

1 week ago


Janesville, Wisconsin, United States Grainger Full time

Grainger is seeking a skilled and enthusiastic customer service professional to join our Inbound Call Center team. As a Customer Service Representative, you will play a vital role in delivering world-class customer service by responding to a high volume of inbound phone calls.

**Key Responsibilities:**

  • Build and strengthen customer relationships by responding to inbound phone calls that leave customers with a positive impression.
  • Demonstrate professional oral and written communication skills, including strong reading comprehension.
  • Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.

**Requirements:**

  • High School diploma or equivalent.
  • 1+ years of customer service experience. Inbound customer service center experience preferred.
  • Ability to commute to our facility.
  • A secure workspace dedicated to job activity (Required for work from home/hybrid).

**Compensation:** Estimated $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour. We offer a competitive salary and benefits package, including medical, dental, vision, and life insurance coverage.

**Why Work with Grainger?**

  • We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact, and can continue to learn, grow, and realize their full potential.
  • Our commitment to inclusivity includes offering reasonable accommodations during the hiring process.


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