Service Representative Lead
2 weeks ago
Grainger is looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
Salary: This role offers a competitive salary of $18,450 per year, which translates to approximately $17.25/hour, with three automatic raises in 12 months bringing your pay to $18.45/hour.
Job Description: We're hiring full-time INBOUND phone service representatives who will be part of a team reporting to a Supervisor, Customer Experience in January 2025. You'll enjoy your weekends off, with shifts from 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.
Responsibilities:
- Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
- Demonstrate professional oral and written communication skills, including strong reading comprehension.
Requirements:
- High School diploma or equivalent.
- 1+ years of customer service experience, preferably in an inbound customer service center environment.
- Ability to commute to our facility.
Benefits:
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
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