Service Representative Lead

2 weeks ago


Janesville, Wisconsin, United States Grainger Full time

Grainger is looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Salary: This role offers a competitive salary of $18,450 per year, which translates to approximately $17.25/hour, with three automatic raises in 12 months bringing your pay to $18.45/hour.

Job Description: We're hiring full-time INBOUND phone service representatives who will be part of a team reporting to a Supervisor, Customer Experience in January 2025. You'll enjoy your weekends off, with shifts from 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.

Responsibilities:

  • Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
  • Demonstrate professional oral and written communication skills, including strong reading comprehension.

Requirements:

  • High School diploma or equivalent.
  • 1+ years of customer service experience, preferably in an inbound customer service center environment.
  • Ability to commute to our facility.

Benefits:

  • Access to up to 30% of your paycheck before payday to help with financial emergencies.
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.


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