Incoming Calls Specialist

1 day ago


Janesville, Wisconsin, United States Grainger Full time

We are looking for a skilled Customer Service Representative to join our team at Grainger. As one of the 100 Best Companies to Work For, we offer a supportive workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Salary: This position offers a competitive salary of $18,450 per year, which includes a starting rate of $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour.

Job Description: Our ideal candidate will be part of a team reporting to a Supervisor, Customer Experience in January 2025. You'll enjoy your weekends off, with shifts from 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.

Key Responsibilities:

  • Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.
  • Use critical thinking skills to resolve customer concerns such as product search, pricing, and invoicing discrepancies, apply credit, and facilitate returns.

Requirements:

  • High School diploma or equivalent.
  • 1+ years of customer service experience, preferably in an inbound customer service center environment.
  • Ability to sit up to 8 hours a day.

Benefits:

  • Paid time off (PTO) and 6 company holidays per year.
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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