Client Support Specialist

5 days ago


Janesville, Wisconsin, United States Grainger Full time
About the Job

Grainger is a leader in the industrial distribution industry, serving over 4.5 million customers worldwide with a diverse range of products and services. As a Customer Service Representative, you will be part of a dynamic team that drives customer satisfaction and loyalty through exceptional service and support.

Key Responsibilities:

  • Deliver top-notch customer service by responding to inbound phone calls, addressing customer concerns, and providing solutions to meet their needs.
  • Develop and maintain in-depth knowledge of products, services, and company policies to make informed recommendations to customers.
  • Use critical thinking skills to resolve complex customer issues, such as product searches, pricing discrepancies, and order management problems.
  • Collaborate with colleagues to share knowledge, best practices, and ideas to drive business growth and improve customer satisfaction.
  • Stay up-to-date with product information, company policies, and industry developments to maintain a high level of expertise.

Requirements:

  • High school diploma or equivalent required; some college or specialized training preferred.
  • 1+ years of customer service experience in a call center or similar environment.
  • Excellent communication, problem-solving, and time management skills are essential for success in this role.
  • Able to work flexible hours, including evenings, weekends, and holidays, as needed.
  • Strong desire to help customers achieve their goals and exceed their expectations.

What We Offer:

  • Competitive hourly rate starting at $17.25 per hour with opportunities for advancement and career growth.
  • Ongoing training and development programs to enhance your skills and knowledge.
  • A collaborative and supportive work environment that encourages teamwork and open communication.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as 401(k) retirement plan options.

Estimated Salary: $37,200 - $49,400 per year based on a 40-hour workweek.



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