Customer Service Team Member

1 day ago


Janesville, Wisconsin, United States Grainger Full time

As a leading industrial distributor in North America, Japan and the United Kingdom, Grainger serves over 4.5 million customers worldwide with innovative technology and deep customer relationships.

We're dedicated to providing value for our customers, fostering an engaging culture for team members and driving strong financial results.

Grainger Overview:

We're a company that keeps businesses running and people safe.

Salary and Benefits:

We offer competitive hourly wages starting at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour.

You'll also enjoy benefits starting day one, including medical, dental, vision and life insurance coverage.

About the Role:

This position involves building and strengthening customer relationships by responding to high-volume inbound phone calls.

You'll need to demonstrate professional oral and written communication skills, navigate customer challenges and resolve concerns using all available resources.

Requirements:

  • A high school diploma or equivalent is required.
  • 1+ years of customer service experience is preferred, particularly in an inbound customer service center environment.
  • You must have a strong desire and willingness to help customers with friendly, knowledgeable and effortless experiences.

Work Environment:

The shift we are hiring for is from 8:30 a.m. to 5:00 p.m., Central Time, Monday through Friday.

After completing our 8-week onboarding and training academy, you'll have the opportunity to work in a hybrid environment with three days onsite and two days at home (or vice versa). You can also choose to work from home up to five days per week.

Why Choose Grainger?

Our highly engaged leaders and supportive team environment will help you learn, grow and achieve success.

With benefits starting day one, you'll have choice and flexibility to meet your individual needs.



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