Customer Service Team Member
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Janesville Subaru, part of the Home Run Auto Group. As a key member of our Call Center Team, you will be responsible for providing exceptional customer service to our guests, upholding the highest ethical standards and maintaining a fun, friendly, and positive work environment.
About the Role
This is a full-time position with flexible hours, including some evenings and rotating Saturdays. You will work closely with our sales and service teams to ensure seamless customer interactions and exceed expectations in every interaction.
Key Responsibilities
* Provide exceptional customer service through phone, email, and chat communications
* Respond to customer inquiries and resolve issues efficiently and effectively
* Collaborate with internal teams to achieve sales and customer satisfaction goals
Requirements
* 2+ years of experience in customer-facing roles, preferably in the automotive industry
* Excellent communication and problem-solving skills
* High school diploma or equivalent required; associate's degree or higher preferred
What We Offer
* Competitive salary range $45,000 - $55,000 per year, depending on experience
* Monthly bonus pay based on individual and team performance
* Comprehensive benefits package, including health, dental, and life insurance
* 401(k) with company match and short-term disability insurance
* Vacation time and discounts on vehicles and services
Why Work with Us?
At Home Run Auto Group, we value our employees' contributions and offer a supportive and inclusive work environment. We prioritize ongoing training and development opportunities to help you grow professionally and personally.
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