Customer Experience Coordinator

7 days ago


MagstattleBas, Grand Est, United States National Radon Defense Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at National Radon Defense. As a key member of our team, you will be responsible for scheduling appointments, providing administrative support, and ensuring a positive customer experience.

Key Responsibilities
  • Scheduling: Collaborate with sales and production teams to optimize scheduling appointments for efficiency and a positive customer experience.
  • Administrative Support: Assist with various administrative tasks, including preparing homeowner packets, managing state reporting, and processing payments with high attention to detail and accuracy.
  • Customer Interaction: Address customer needs and resolve complaints with professionalism and conscientiousness when handling incoming and outgoing calls.
  • Sales Support: Convert leads into appointments through effective communication via phone, email, and speed-to-lead process and maximize sales opportunities.
Requirements
  • Detail-oriented mindset: Commitment to precision and accuracy in all tasks.
  • Adaptability: Ability to adapt to changing priorities and seamlessly transition between tasks as needed to meet demand.
  • Strong communication skills: Professionalism in interactions with customers.
Why Join Our Team?

At National Radon Defense, we value integrity, empathy, and continuous improvement. We offer a supportive and forward-thinking environment where you can grow your career and make a real difference in the lives of our customers.

Benefits
  • Competitive salary: $50,000 per year.
  • Benefits package: Health insurance, life insurance, and voluntary benefits.
  • Opportunities for advancement: We offer training and development opportunities to help you grow your career.


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