Customer Experience Team Lead
2 weeks ago
We're seeking a highly motivated and experienced Bilingual Team Lead to join our team at TTEC. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support to ensure they meet performance goals.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Monitor and analyze customer feedback and make recommendations for process improvements.
- Collaborate with other teams to ensure seamless communication and coordination.
- Manage multiple priorities and deadlines while maintaining a high level of productivity and accuracy.
Requirements:
- Associate degree or equivalent work experience.
- Proven leadership and management skills with a focus on customer service.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in Spanish and English.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About TTEC:
TTEC is a leading provider of customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences. We're proud to be an equal opportunity employer and value diversity and inclusion in the workplace.
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