Hospitality Service Associate

2 weeks ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Hospitality Service Associate

Kingsmill Resort is in search of a Hospitality Service Associate dedicated to delivering outstanding service to guests throughout their visit. Key responsibilities encompass guest registration, payment processing, and addressing any guest concerns. The ideal candidate should possess excellent communication and sales abilities, demonstrate efficiency under pressure, and exhibit flexibility to work various shifts, including evenings, weekends, and holidays.

Key Responsibilities:
  • Foster positive guest interactions by adhering to established policies and procedures.
  • Register guests, manage payments, and complete accounts at checkout.
  • Allocate guest accommodations while ensuring security protocols are maintained.
  • Handle reservations, and promote local activities and amenities.
  • Respond to phone inquiries and accurately relay messages.
  • Manage Lost and Found items in accordance with company policies.
  • Adhere to cash handling protocols and reconcile receipts at the end of each shift.
  • Perform additional duties as required.
Qualifications:
  • Exceptional interpersonal and communication skills.
  • Fundamental computer, sales, and financial skills.
  • Ability to quickly learn and effectively prioritize tasks.
  • Adaptable and capable of working efficiently under pressure.
  • Must be able to lift up to 15 pounds and remain standing for extended periods.
  • A valid driver's license is required.


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