Assistant General Manager
6 days ago
Job Summary:
The Assistant General Manager - Operations Leader is responsible for overseeing the day-to-day operations of the hotel, including front office, housekeeping, food, and beverage departments. This role supports the General Manager in providing leadership and direction to achieve outstanding guest service and financial profitability.
Key Responsibilities:
- Lead operational managers to success on daily, weekly, monthly, and annual action plans aligned with the hotel's business plan and financial goals.
- Ensure compliance with brand standard operating procedures and policies.
- Plan, organize, facilitate, and participate in various hotel and department meetings.
- Develop and implement plans to improve guest satisfaction and associate satisfaction.
- Monitor and develop associate performance, particularly operational managers, including supervision, professional development, scheduling, counseling, evaluations, recognition, and rewards.
- Interview, hire, and train associates, particularly management-level staff.
- Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
- Identify operational performance, productivity, and efficiency gaps and develop measures to correct those deficiencies.
- Support assigned departments to achieve financial/business plan goals and expectations within the established operating budget, monitoring progress monthly and implementing controls for expense management.
- Minimize risk and oversee loss prevention measures in the areas of guest and associate safety and hotel security, in accordance with state, federal, and company policies.
- Maintain regular attendance and be consistently on time.
- Maintain high standards of personal appearance and grooming, including compliance with the dress code.
- Perform any other duties as requested by the General Manager.
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