Night Audit Guest Services Representative
6 days ago
Job Title: Night Audit Guest Services Agent
Job Summary:
We are seeking a highly skilled and experienced Night Audit Guest Services Agent to join our team at the Onni Group. As a Night Audit Guest Services Agent, you will be responsible for providing exceptional guest service and ensuring that all guest requests are met with a high level of professionalism and hospitality.
Key Responsibilities:
- Respond to guest requests and resolve any issues in a timely and efficient manner
- Process packages, faxes, messages, and mail in an accurate and timely manner
- Comply with company policies and procedures
- Work harmoniously and professionally with co-workers and supervisors
- Assure that desk collateral and information are updated and current
- Utilize software programs to accurately input special arrangements and ensure proper billing
- Perform night audit functions, including monitoring house accounts, adjusting weekly and balancing forward daily
- Sort shift work balancing adjustments and charges, making all necessary corrections
- Complete credit card balancing and processing in a timely manner
Requirements:
- Minimum 1 year of previous reservations experience in a similar hotel environment
- Strong communication skills in English, verbal and written
- Second language an asset
- Dynamic, enthusiastic, assertive career-minded individual
- High self-initiative, self-starter, dependable, and able to multitask in a fast-paced environment
What We Offer:
- Competitive pay
- Comprehensive benefit package
- Programs to continuously develop and recognize employees
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