Patient Registration Coordinator

2 days ago


Glens Falls, New York, United States Glens Falls Hospital Full time
The Impact You Can Make

Are you a detail-oriented and organized individual looking to advance your career in healthcare? We are seeking a Patient Registration Specialist to join our team at Glens Falls Hospital.

Key Responsibilities
  • Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process
  • Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards
  • Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors
  • Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently
  • Monitor patient waiting areas for extended wait times and patient related problems
  • Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients
  • Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in
  • Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits
  • Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services
Qualifications

We are looking for a highly motivated and organized individual with a strong background in healthcare and customer service. The ideal candidate will have:

  • A high school diploma/GED equivalent
  • Successful completion of an AAS in health administration, business, finance, or related field
  • 1 year of experience in a healthcare environment, including working knowledge of insurances
  • Baseline knowledge of medical terminology
  • Knowledge of some anatomy/physiology
  • Excellent computer, phone and customer service skills
  • Excellent written and verbal communication skills
  • Ability to problem solve/trouble shoot issues as they arise
What We Offer

Glens Falls Hospital offers a competitive salary range of $18.00 to $25.87 per hour, as well as a comprehensive benefits package. We are an equal opportunity employer and welcome applications from diverse candidates.



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