Retail Customer Service Representative

1 week ago


Leesburg, Virginia, United States Sherwin-Williams Full time
Job Title: Retail Customer Service Specialist

We are seeking a highly skilled Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences in our store.

Key Responsibilities:
  • Provide Exceptional Customer Service: Ensure high levels of customer satisfaction and loyalty by providing expert advice and support.
  • Assist Customers: Determine customer needs and present relevant products and services to meet their expectations.
  • Build Strong Relationships: Develop strong relationships with customers to understand their needs and preferences.
  • Process Sales Transactions: Accurately and efficiently process sales transactions, adhering to company policies and procedures.
  • Meet Sales Targets: Drive business growth and success by meeting and exceeding sales targets.
  • Stay Up-to-Date: Maintain a high level of product knowledge, staying up-to-date on new products and features.
  • Contribute to a Positive Store Environment: Support colleagues and promote teamwork to maintain a positive and productive store environment.
Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work a variety of shifts, including evenings and weekends.
Preferred Qualifications:
  • Valid driver's license.
  • High school diploma or equivalent.
  • Previous experience in a customer-facing role, preferably in retail or sales.
  • Knowledge of paint and paint-related products.


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