Travel Emergency Response Coordinator

6 days ago


Houston, Texas, United States AIG Full time
About the Role

The Global Corporate Assistance Customer Service Coordinator is a critical position within AIG's operations, serving as the front-line of customer support in coordinating risk mitigation activities for clients traveling abroad.

This role requires a high level of expertise in providing telephone support and emergency evacuation services, as well as coordinating the management of client travel emergencies, flight cancellations, and other travel-related issues.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment with multiple stakeholders.

Key Responsibilities
  • Provide telephone support and emergency evacuation services to clients in response to their requests
  • Coordinate the management of client travel emergencies, including flight cancellations, flight delays, and trip interruptions
  • Monitor the status of patients and report regularly to family members and fellow travelers
  • Make arrangements for medical evacuation and coordinate with the Provider Network Group and Medical Case Management team
  • Document the entire management of each case
  • Provide translation services and support inbound/outbound SMS communications
  • Assess and file claims on behalf of clients
  • Work with the Provider Network Group to evaluate and add new service providers
Requirements
  • Fluency in German, French, Persian, and/or Farsi is preferred but not required
  • English is required
  • Contact/Call Center experience is preferred but not exclusive
  • Healthcare experience is preferred but not exclusive
  • Excellent telephone communication skills and computer skills
  • Excellent critical thinking skills and attention to detail
  • Ability to work under pressure and make decisions in high-stress situations
Benefits

AIG offers a comprehensive benefits package, including competitive salary, paid time off, medical, dental, and vision insurance, and a 401(k) retirement plan with a 3% company match.

The company also offers a flexible work arrangement policy, diversity and inclusion learning opportunities, and cultural awareness activities.

AIG is committed to creating a culture of belonging and inclusion, and we welcome applications from diverse candidates.



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