Travel Emergency Response Coordinator
6 days ago
The Global Corporate Assistance Customer Service Coordinator is a critical position within AIG's operations, serving as the front-line of customer support in coordinating risk mitigation activities for clients traveling abroad.
This role requires a high level of expertise in providing telephone support and emergency evacuation services, as well as coordinating the management of client travel emergencies, flight cancellations, and other travel-related issues.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment with multiple stakeholders.
Key Responsibilities- Provide telephone support and emergency evacuation services to clients in response to their requests
- Coordinate the management of client travel emergencies, including flight cancellations, flight delays, and trip interruptions
- Monitor the status of patients and report regularly to family members and fellow travelers
- Make arrangements for medical evacuation and coordinate with the Provider Network Group and Medical Case Management team
- Document the entire management of each case
- Provide translation services and support inbound/outbound SMS communications
- Assess and file claims on behalf of clients
- Work with the Provider Network Group to evaluate and add new service providers
- Fluency in German, French, Persian, and/or Farsi is preferred but not required
- English is required
- Contact/Call Center experience is preferred but not exclusive
- Healthcare experience is preferred but not exclusive
- Excellent telephone communication skills and computer skills
- Excellent critical thinking skills and attention to detail
- Ability to work under pressure and make decisions in high-stress situations
AIG offers a comprehensive benefits package, including competitive salary, paid time off, medical, dental, and vision insurance, and a 401(k) retirement plan with a 3% company match.
The company also offers a flexible work arrangement policy, diversity and inclusion learning opportunities, and cultural awareness activities.
AIG is committed to creating a culture of belonging and inclusion, and we welcome applications from diverse candidates.
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