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Front Desk Associate

2 months ago

Matthews, North Carolina, United States Crunch Fitness - CR Holdings Full time
Job Overview

Crunch Fitness - CR Holdings is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience at our fitness centers.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage front desk operations, including checking in members, processing payments, and handling membership sales and renewals.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for members and guests.
  • Collaborate with other team members to achieve sales and membership goals, promoting our fitness programs and services to members and guests.
  • Stay up-to-date on company policies and procedures, ensuring compliance with all relevant regulations and standards.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a fitness or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
Benefits
  • Competitive hourly rate and opportunities for advancement.
  • Medical, dental, and vision insurance, as well as 401(k) and life insurance.
  • Free Crunch Fitness membership and discounted personal training sessions.
  • Opportunities for professional growth and development, including training and certification programs.
About Crunch Fitness - CR Holdings

Crunch Fitness - CR Holdings is a leading franchisee of Crunch Fitness, with a rapidly expanding club footprint throughout Florida, Georgia, North Carolina, Texas, and other locations. We are committed to providing a comprehensive fitness offering and exceptional customer service to our members, while fostering a positive and inclusive work environment for our team members.