General Manager

1 week ago


Matthews, North Carolina, United States Aqua-Tots Swim School Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to lead our swim school operations. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction, providing world-class customer service, and maintaining a cutting-edge facility.

Key Responsibilities:
  • Customer Service and Sales: Ensure all front desk and aquatic staff adhere to our core values during all staff and customer interactions. Maintain a high level of customer engagement and ensure overall customer satisfaction.
  • Human Resources: Lead the aquatic and office managers in staff management, including hiring, training, mentoring, assessing, and scheduling of all staff.
  • Facility Management: Ensure the interior and exterior of the facility adhere to our brand standard in overall appearance, safety, and cleanliness.
  • Financial/Accounting: Build, manage, and adhere to the school budget, and adhere to all required franchise accounting and reporting procedures.
  • Marketing: Implement grassroots, local, and franchise level marketing campaigns, and work with local marketing agencies to execute marketing strategies.
Requirements:
  • Aqua-Tots Water Safety Instructor (AT-WSI) Certification
  • Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion
  • Certified Pool Operator (CPO) Certification
  • CPR and First Aid Certifications
  • High School Graduate or GED equivalent, Bachelor's Degree preferred
  • At least 18 years of age
  • Valid Driver's License
  • Open availability
  • 2 years Management experience preferred
Preferred Qualifications:
  • Operations experience, including oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility
  • Experience leading a team, including developing, coaching, redirecting, and motivating
  • Strong hospitality skills, including role modeling effective customer service behaviors, engaging with families to form relationships, and tracking customer service metrics
  • Capable of developing others, including role modeling performance standards, observing and providing timely feedback, and handling resistance to feedback effectively
  • Influences by example, including setting an appropriate and positive example, maintaining a positive attitude, and communicating change in a positive and compelling way
  • Pays attention to detail, including using and maintaining a process to monitor performance, identifying mistakes, and taking timely steps to correct mistakes
  • Team Building, including motivating the team, clarifying individual roles and responsibilities, and measuring progress and sharing results
  • Communicates Effectively, including consistently speaking and writing clearly, expressing thoughts clearly, and responding thoroughly and thoughtfully
  • Strong Social Skills, including engaging eye contact, smiling, excellent posture and body language, and interacting in a professional manner

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