Head of Academic Advising Services
1 week ago
SUMMARY: The Head of Academic Advising Services is responsible for leading university-wide academic advising strategies and supervising professional staff while collaborating closely with faculty advisors. This role is situated within the Center for Student Success and reports to the Associate Dean for Student Success. The Head of Academic Advising Services is tasked with the coordination, management, and evaluation of undergraduate advising programs and practices to ensure high-quality academic support for all students. The Director will implement a comprehensive academic advising strategy based on best practices and research in advising, retention, and student achievement.
Key Responsibilities:
- Oversee the Royal Advising model for first- and second-year undergraduate academic advising, in partnership with a faculty facilitator.
- Supervise full-time professional advisors and enhance their effectiveness with designated student populations.
- Coordinate academic elements of student orientation in collaboration with Student Life and faculty.
- Develop and implement a robust training program for faculty advisors in conjunction with department chairs and academic deans.
- Ensure continuous assessment of advising practices to improve effectiveness and enhance student satisfaction.
- Manage escalated advising issues and assist readmitted students in understanding their academic progress and recovery strategies.
- Collaborate with department chairs and deans to assign faculty advisors to undergraduate students with declared majors.
- Facilitate communication to students and advisors regarding academic early warnings, midterm alerts, and probation statuses.
- Maintain and disseminate resources that enhance students' understanding of their academic standing and progress.
- Act as a resource for campus stakeholders and committees focused on student retention and lead retention initiatives as appropriate.
- Participate in the University's Student Support Team, addressing alerts related to students' well-being and success.
- Represent the Academic Advising and/or the Center for Student Success at various university events.
Qualifications:
- A minimum of 3 years of direct experience in university advising.
- Proven supervisory experience and/or a successful track record as a team leader.
- Strong commitment to student development and a passion for engaging with diverse undergraduate populations.
- Exceptional written, verbal, and presentation communication skills.
- Ability to work independently as well as collaboratively within a team.
- Strong organizational skills with effective follow-up and follow-through.
- Proven ability to handle sensitive and confidential information responsibly.
- Capacity to thrive in a fast-paced environment while effectively prioritizing multiple tasks.
- Proficiency in computer applications, particularly Microsoft Office and relevant software.
- A Master's degree in higher education administration, counseling, coaching, or a related field is required, or equivalent experience and education.
Application Process: Interested candidates should submit a cover letter addressing the position qualifications and experience, a current résumé, salary expectations, and contact information for three professional references.
About Queens University of Charlotte: Queens University of Charlotte is committed to fostering an inclusive and diverse environment, leveraging the vibrant metropolitan area to enhance educational experiences. The institution is recognized for its innovative undergraduate programs and strives to build strong relationships between faculty and students, facilitating personalized academic journeys.
Benefits: Queens offers a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance, retirement plans, paid time off, tuition remission, and wellness programs.
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