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Employee Relations Specialist

2 months ago

Peach Springs, Arizona, United States Grand Canyon Resort Corporation Full time
Job OverviewCompensation & Benefits:
  • 401(k) Plan
  • Dental Coverage
  • Health Insurance
  • Career Advancement Opportunities
  • Paid Leave
  • Training and Development Programs
  • Vision Coverage

Position Details:

Title: Employee Relations Counselor
Department: Human Resources
Classification: Non-Exempt
Salary Range: NE4W
Supervisor: Human Resources Manager

Position Summary:
The Employee Relations Counselor is tasked with addressing and resolving concerns raised by team members and management within the Grand Canyon Resort Corporation. This role involves actively listening to issues, conducting thorough investigations to gather relevant information from all involved parties, and providing guidance to management on effective resolutions. Compliance with all applicable Tribal, federal, and state regulations is essential. Additional responsibilities may encompass various Human Resource functions as assigned. The individual in this role is expected to represent the Hualapai Tribe positively and uphold its interests at all times.

Key Responsibilities:
1. Assume responsibility for all employee relations matters from both frontline and leadership team members at GCRC, primarily at the Grand Canyon West location.
2. Conduct investigations into all reported concerns, including harassment and hostile work environments, ensuring all relevant information is collected and presented to management prior to decision-making.
3. Stay informed and ensure adherence to all federal, state, and local laws and regulations. Recommend necessary updates to departmental or company policies.
4. Foster, develop, and maintain effective communication and strong relationships with all department leaders, ensuring the needs of various departments are met efficiently.
5. Perform all duties with the utmost integrity.
6. Adhere to all HR departmental procedures.
7. Safeguard the confidentiality of sensitive information.
8. Keep the HR Manager and executive team informed of ongoing issues and concerns.
9. Execute other related duties as required.

Qualifications:
1. Bachelor's degree in Human Resources, Business Administration, or a related field is required.
2. A minimum of two (2) years of experience in Human Resources or a role involving arbitration, mediation, or counseling is required.
3. Alternatively, five (5) years of relevant experience may substitute for a degree.
4. Proven ability to deliver excellent guest service and support team members and guests professionally.
5. Ability to work effectively both independently and as part of a team.
6. Strong verbal and written communication skills, along with excellent interpersonal and organizational abilities.
7. Experience with Tribal entities is preferred.
8. Valid driver's license with a clean driving record is necessary.
9. Preference will be given to Hualapai Tribal members.

Physical Requirements:
1. Regularly required to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; communicate effectively in person or via telecommunications.
2. Must be able to concentrate for prolonged periods.
3. Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
4. Must possess the manual dexterity to operate a keyboard, touchscreen, telephone, and calculator.
5. Frequently lift and/or move up to 30 lbs.

Working Conditions:
The work environment includes both indoor and outdoor settings across multiple business locations, with exposure to various weather conditions. Occasional travel for meetings and assignments may be required. Flexibility in working hours, including evenings, weekends, and holidays, may be necessary to meet business needs. The role may involve managing challenging situations with upset team members and guests.