Operations Director

2 weeks ago


Peach Springs, Arizona, United States Grand Canyon Resort Corporation Full time
Job Overview

As the Operations Manager for the Skywalk at Grand Canyon West, you will be responsible for the smooth day-to-day operations of this iconic attraction. This is a unique opportunity to join the Grand Canyon Resort Corporation team and contribute to the success of this world-renowned destination.

Key Responsibilities
  • Oversee the daily operations of the Skywalk, ensuring a seamless experience for guests.
  • Directly supervise supervisors responsible for retail and ticket sales, photo sales, and customer service.
  • Manage daily, monthly, and yearly cash flow from ticket, photo, and retail sales.
  • Support operations such as Express Drivers and Guides, Greeters, and Skywalk Guides and Photographers.
  • Monitor weather conditions and other factors affecting Skywalk daily operations.
  • Ensure the safe operations of the Skywalk at all times.
  • Assist supervisors in dealing with difficult employee situations.
  • Responsible for proper cash handling and cash room operations.
  • Ensure daily posting of Skywalk attendance and photo sales activities, monitoring the attainment of daily sales goals.
  • Act as a Hualapai ambassador.
Requirements
  • Prior leadership experience in the tourism industry, with an Associate's or Bachelor's Degree preferred.
  • Ability to make financial, budgetary, and business decisions related to Skywalk operations.
  • Demonstrated ability to interact with guests and tour groups and provide prompt, outstanding customer service.
  • Demonstrated ability to understand questions being asked and provide detailed information.
  • Ability to lead, coach, train, develop, and motivate employees and supervisors to ensure customer expectations are exceeded and handled promptly, accurately, and courteously.
  • Demonstrated ability to communicate in a clear, concise manner and handle escalated issues or guests that are not happy.
  • Computer literate with knowledge of business software, POS systems, and photo sales software.
  • Demonstrated ability to foster a team environment, multi-task efficiently, and maintain positive working relationships.
  • Knowledge of Grand Canyon West locations, operations, Skywalk, and Hualapai history and culture.
Working Conditions

Office and retail environment with occasional outdoor exposure, despite weather conditions. Must be able to work varying schedules, weekends, and holidays. Fast-paced environment with high transaction volume. May be required to lift up to 25 lbs.


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