Enterprise Client Success Specialist

2 weeks ago

Saint Johnsbury, Vermont, United States AB Tasty Full time


AB Tasty stands at the forefront of AI-driven experience enhancement solutions, enabling brands to utilize personalization, experimentation, recommendations, and search to create superior experiences on their digital platforms.

Our comprehensive platform integrates web and API-based solutions, offering businesses a cohesive strategy for crafting seamless customer interactions.

Organizations leverage AB Tasty's capabilities to synchronize their digital, e-commerce, and product teams around revenue objectives by refining and innovating their online experiences.

Since our inception in 2013, we have partnered with prestigious brands such as Papa Johns, Patagonia, Cartier, L'Oreal, USA TODAY, and Sephora.


AB Tasty operates in 12 locations worldwide:
North America, Europe, Asia Pacific.
The Enterprise Client Success Specialist role is integral to our North American Client Success team.

In this position, you will oversee a portfolio of accounts throughout the customer lifecycle, assisting AB Tasty clients in maximizing the benefits of our offerings to meet their objectives.

This role involves close collaboration with Key Account Managers and cross-functional engagement with Product and Technology teams to deliver value that enhances growth potential and minimizes attrition.


Note:
This position is based in a major metropolitan area.

Contract & Location:
Permanent full-time position
Major metropolitan area
Flexible remote work policy (up to 3 days a week)

Key Responsibilities:
Establish and cultivate robust relationships with key stakeholders within enterprise-level client organizations
Comprehend clients' business objectives, challenges, and goals to provide customized recommendations and strategic insights
Facilitate the successful onboarding of AB Tasty's platforms
Acquire an in-depth understanding of AB Tasty's product suite and remain updated on industry developments
Identify and anticipate risks and growth opportunities, collaborating with Key Account Managers
Proactively engage with clients to highlight additional features, services, and best practices that can further enhance their digital experiences

Qualifications:
3 years of experience in a Customer Success / Account Management role for a complex product / SaaS organization
Exceptional organizational and time management abilities
Strong communication and active listening skills, capable of conveying messages clearly and effectively
Ability to grasp technical concepts and communicate with both technical and non-technical stakeholders
Interest and experience in UX Design, e-commerce, analytics, and/or customer experience optimization
Basic understanding of HTML/CSS and JavaScript
Additional technical knowledge in areas such as React, Server Side Rendering, SPA, API, SDK is a plus
If you don't meet all of these qualifications, please share why you believe you would still be a great fit for this role in your application

What We Offer:
Significant impact. At AB Tasty, our success is driven by our team. By fostering strong relationships with partners, you will directly influence the company's achievements
The freedom to unleash your creativity. You will have the autonomy to devise and implement a partnership strategy that prioritizes client satisfaction
No micromanagement.

Take ownership of your efforts - you will be a valued member of the team, fully trusted to manage your responsibilities.

You will be incentivized to make a meaningful impact
Global reach. Our audience is diverse, and so is our team. Although our headquarters is in France, English is our company language
Unique career advancement opportunities. Joining a rapidly growing company in the tech sector offers you a remarkable chance to enhance your skills and progress in your career more swiftly than you might expect
Engaging work environment. Our amazing team organizes exciting events, including team-building activities, social gatherings, wellness classes, and celebrations
Flexible working arrangements. We prioritize productivity over strict schedules.

You are responsible for your work, regardless of your location or hours.

We also provide generous time off and holidays to recharge with loved ones
Personal reflection time.

After a year with AB Tasty, we offer you a day off to contemplate your career aspirations with us.

Finding time for introspection can be challenging, so we provide a Retreat Day to facilitate this reflection.

Our goal is not only to succeed but also to help you succeed
Comprehensive benefits. Medical, Dental, & Vision insurance (effective from day one), 401(k) with company matching, full commuter reimbursement, competitive salary plus bonuses, because your well-being is important to us

#J-18808-Ljbffr

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