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Client Success Coordinator II
2 months ago
Location: United States
Company Overview: Aluminum Precision Products (APP) stands as a premier entity in the realm of aluminum forging manufacturing. We pride ourselves on our global recognition and our steadfast commitment to quality. Joining our team means becoming part of a dynamic organization where challenges abound, and opportunities for personal and professional growth are plentiful.
Why Choose APP?
- Comprehensive Benefits: Enjoy medical, dental, and vision coverage with generous company contributions.
- Life Insurance: Fully covered by the company for employees and their families.
- Generous Leave: Benefit from ample vacation and sick time.
- Annual Performance Bonus: Based on the achievement of key company objectives.
- Retirement Plans: 401k with company matching and an Employee Stock Ownership Plan (ESOP).
- Training Opportunities: Participate in a robust training program designed for professional development.
- Paid Holidays: Enjoy nine paid holidays and a holiday shutdown period.
Key Responsibilities:
The role of the Customer Success Specialist II encompasses a variety of essential functions, including:
- Developing and nurturing relationships with various departments within customer organizations, including purchasing, quality assurance, and engineering.
- Ensuring customers receive the necessary support and guidance throughout their engagement with our products and services.
- Facilitating a seamless sales process, addressing customer inquiries with clarity and transparency.
- Providing direct assistance to customers, resolving issues promptly and effectively.
- Building interpersonal connections with clients to offer timely solutions and opportunities.
- Understanding customer expectations and proactively managing their orders from receipt to shipment.
- Engaging with new clients to enhance retention and foster confidence in our offerings.
- Conducting virtual meetings and training sessions to ensure customers are well-informed.
Essential Skills:
To excel in this role, candidates should possess the following skills:
- Conflict Resolution: Ability to identify and address customer concerns effectively.
- Expectation Management: Skill in setting realistic expectations in collaboration with other departments.
- Active Listening: Proficiency in understanding customer needs and providing proactive solutions.
- Technical Proficiency: Familiarity with enterprise and manufacturing systems, with prior knowledge of IFS being advantageous.
- Tenacity: A strong commitment to addressing customer complaints and responsibilities.
Compensation: The starting hourly rate for this position is $23.00, subject to adjustment based on various factors such as experience, qualifications, and performance.
Company Commitment: APP is dedicated to the long-term growth of both the organization and its employees, offering a comprehensive benefits package that includes medical, dental, vision, life insurance, and a 401k plan.
Equal Opportunity Employer: APP is an equal opportunity employer, committed to diversity and inclusion in the workplace.
