Software Support Specialist

1 day ago


Marquand, Missouri, United States RIT Solutions, Inc. Full time
Job Title: Software Support Specialist

We are seeking a highly skilled Software Support Specialist to join our team at RIT Solutions, Inc. This role will be responsible for providing technical support and troubleshooting for our R&D software and systems.

Responsibilities:
  • Resolve Tier 1 level security requests and perform cache refreshes.
  • Investigate and troubleshoot proprietary research software at Tier 2 level.
  • Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
  • Learn proprietary research processes and systems to provide software solutions.
  • Manage and update knowledgebase articles.
  • Perform UAT and smoke testing prior to software deployment.
Requirements:
  • Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields.
  • Proficient in MS Office and MS Excel.
  • Basic SQL scripting.
  • Strong analysis and problem-solving skills.
  • Excellent written and verbal communication.
  • Self-motivated, resourceful, and innovative.
  • Ability to learn quickly and manage priorities in a fast-paced development environment.
Preferred Qualifications:
  • Bilingual English / Spanish.
  • API querying tools (Swagger, LINQPad).
  • MS Visual Tools (.Net, Visual Studio).
Location:

North America (must be on CST/EST time zone). Remote work is possible for candidates living more than 50 miles from our Global Business Center locations.



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