IT Support Specialist
3 days ago
We are seeking a highly skilled IT Support Specialist to join our team at JD Finish Line. As a key member of our technical support team, you will be responsible for providing top-notch support to our stores and corporate employees.
Key Responsibilities- Technical Support: Provide timely and effective technical support to our stores and corporate employees, resolving day-to-day IT issues and meeting key performance indicators.
- Remote Troubleshooting: Remote into stores and user computers to investigate and troubleshoot advanced technical issues.
- Documentation: Document interactions with users, capturing details and steps performed to resolve issues within our ticketing system.
- Log In Issues: Resolve log in issues and perform password resets for users.
- SQL and Database Management: Run and understand SQL statements on POS databases and perform database management tasks.
- Hardware and Software Support: Configure and troubleshoot POS peripheral devices, local and network printers, and other hardware and software components.
- Project Support: Assist project managers with store hardware deployment and software upgrade tasks.
- Beacon Hardware Support: Monitor and maintain store technology beacon hardware, Shoe Eye View, and RFIDs to ensure devices are working and reporting accurately.
- Direct To Consumer Support: Monitor stores Direct To Consumer configurations for order fulfillment.
- Client and Collaboration Support: Assist client and collaboration teams with research needed to resolve complex issues.
- User Training: Provide user training instructions for new IT initiatives.
- Documentation and Compliance: Maintain a library of Store Systems Helpers for reference and SOX compliance.
- Education: Associate's Degree (A.S.) in a related field.
- Experience: 2-3 years of help desk experience, or equivalent combination of education and experience.
- Skills: Basic knowledge of DOS, Windows 7/10, Microsoft Office, SQL Database Servers, LAN and WAN networks. Intermediate knowledge of Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud-based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, and Microsoft Office (Word, Excel, PowerPoint).
The work environment for this position is a moderately noisy office setting. The average work week is 40-45 hours, which can vary depending on business need.
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