Government Account Executive
5 days ago
At T-Mobile, we're committed to investing in our employees and providing them with the tools they need to succeed. As an Account Executive, Government, you'll play a critical role in supporting the growth of State and Local Government customers. Your primary responsibilities will include selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while driving customer retention activity. To be successful in this role, you'll need to be able to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business.
Key Responsibilities
- New Sales activities: Utilize contact lists to call leads and generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreements, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
- Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
- Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
- Disburses adjustments and credits as appropriate within established limits and criteria.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Requirements
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- 2-4 years Selling to Government (State and Local) accounts. (Required)
- Less than 2 years Extensive customer service experience. (Preferred)
- Less than 2 years Business markets sales experience. (Preferred)
- Less than 2 years Wireless industry sales experience. (Preferred)
- Less than 2 years Telesales or technical sales experience. (Preferred)
Knowledge, Skills and Abilities
- Customer Satisfaction (Required)
- Sales (Required)
- Attention To Detail (Required)
- Communication (Required)
- Presentations (Required)
- Problem Solving (Required)
- Analysis (Required)
- Customer Service (Preferred)
- Microsoft Excel (Preferred)
- Technical Sales (Preferred)
- Inside Sales (Preferred)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required (Yes/No):Yes
DOT Regulated
DOT Regulated Position (Yes/No):No
Safety Sensitive Position
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range
Total Target Cash Pay Range: $104,400 - $188,400, inclusive of target incentives
Base Pay Range
Base Pay Range: $62,640 - $113,040
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Accommodation
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing -mobile.com or calling 1-844-873-9500.
Disclaimer
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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