Client Success Specialist

3 days ago


Chicago, Illinois, United States Skai Full time

Job Overview

Skai is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.

This role requires an experienced Client Success Specialist - Retail Advertising to oversee the utilization of our management platform by retail clients and ensure their satisfaction with our services.

The estimated annual salary for this position is $90,500, with opportunities for quarterly bonus compensation.

Key Responsibilities

  • Partner with clients to drive excellence and growth in their Amazon, Google, Walmart, Criteo, and Kroger marketing programs
  • Build expertise in performance and app-centered marketing best practices
  • Serve as the go-to person for all things Skai
  • Onboard and train clients on how to manage their day-to-day activity on our platform
  • Manage frontline communication with clients

Requirements

  • Demonstrable growth mindset
  • Strong empathy for customers and a service mindset
  • 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
  • B.A. or B.S. required
  • 1+ years of experience running Retail advertising campaigns on Amazon, Walmart, Criteo, etc.
  • Microsoft Excel and other basic technical experience
  • High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps


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