Client Success Specialist
3 days ago
Job Overview
Skai is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.
This role requires an experienced Client Success Specialist - Retail Advertising to oversee the utilization of our management platform by retail clients and ensure their satisfaction with our services.
The estimated annual salary for this position is $90,500, with opportunities for quarterly bonus compensation.
Key Responsibilities
- Partner with clients to drive excellence and growth in their Amazon, Google, Walmart, Criteo, and Kroger marketing programs
- Build expertise in performance and app-centered marketing best practices
- Serve as the go-to person for all things Skai
- Onboard and train clients on how to manage their day-to-day activity on our platform
- Manage frontline communication with clients
Requirements
- Demonstrable growth mindset
- Strong empathy for customers and a service mindset
- 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
- B.A. or B.S. required
- 1+ years of experience running Retail advertising campaigns on Amazon, Walmart, Criteo, etc.
- Microsoft Excel and other basic technical experience
- High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
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