Technical Support Engineer

1 week ago


Louisville, Kentucky, United States Packsize, LLC Full time
About the Role

Packsize is seeking a highly skilled Technical Support Engineer to join our team in Salt Lake City. As a Technical Support Engineer, you will provide invaluable assistance to our customers throughout North America, engaging them with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships.

You will work daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers. We are looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems.

As a Technical Support Engineer, you will be responsible for answering inbound support calls and collaborating with customers to resolve issues. You will determine whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer. You will also build and maintain a solutions database, which will work in line with the call center scripting and also function as a resource for field service engineers to troubleshoot equipment issues.

You will function as a resource to field service engineers in their respective job functions, identify and diagnose problems with little information, and enhance the customer's positive experience with Packsize by recognizing their needs and providing solutions. You will motivate customers through training how to operate machinery and implement lean principles, communicate effectively, both internally and externally, and utilize the CRM system to record and schedule engineering functions.

We offer a competitive hourly rate and a comprehensive benefits package. If you are a motivated and driven individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity.



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