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Technical Support Specialist

2 months ago

Louisville, Kentucky, United States Waystar Full time
About This Position

We are seeking a highly skilled Technical Support Analyst to join our award-winning Client Success Department at Waystar.

As a Technical Support Analyst, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met with the highest degree of care and client satisfaction.

We are looking for driven individuals who are passionate about delivering superior support and are committed to exceeding client expectations.

Key Responsibilities:

  • Provide timely and effective technical support to clients via various communication channels
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services to provide accurate and informative support
  • Continuously improve support processes and procedures to enhance client satisfaction

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package

Requirements:

  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

  • Experience in a technical support role
  • Knowledge of our products and services
  • Certifications in technical support or related fields

Waystar is an Equal Opportunity Employer.