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Technical Support Specialist

2 months ago

Louisville, Kentucky, United States Innova Solutions Full time
Job Title: TSG Support Technician with Driving

At Innova Solutions, we are seeking a highly skilled and experienced TSG Support Technician with driving capabilities to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person visits.
  • Diagnose and resolve technical issues with computer systems, software, and telecommunication systems.
  • Perform equipment exchanges and inventory controls, software installations, and program updates.
  • Train users on supported software and hardware, with a focus on understanding technology from both a user and technical perspective.
  • Assist users in resolving computer-related problems, including inoperative hardware or software.
  • Travel to customer sites using personal vehicle to provide technical support and assist with technology solutions.
Requirements:
  • Associate's degree in Computer Science or related field.
  • 2+ years of technical support experience.
  • CompTIA+ certification.
  • Proficient/advanced skills in Microsoft Office Access, Word, Excel, and Outlook.
  • Strong communication, problem-solving, and decision-making skills.
  • Ability to work with minimal supervision and prioritize daily tasks.
What We Offer:
  • Competitive hourly rate: $20-$26 per hour.
  • Benefits package, including medical, dental, vision, 401(k), and more.
  • Opportunity to work with a leading IT consulting firm and contribute to the success of our clients.

We are an equal opportunity employer and welcome applications from qualified candidates. If you are passionate about providing exceptional technical support and have the skills and experience to succeed in this role, we encourage you to apply.