Patient Access Coordinator
2 months ago
About the Role
We are seeking a compassionate and dedicated Patient Access Coordinator to join our team at Deaconess Health System. As a key member of our healthcare team, you will play a critical role in ensuring the smooth registration and intake process for our patients.
Key Responsibilities
- Collect and verify patient information via phone, in-person, or online to accurately register patients for medical services.
- Verify patient eligibility and discuss Advance Beneficiary Notice (ABN) requirements as necessary.
- Collect, secure, and post patient payments, and provide change and accept deposits from other locations or retail points.
- Provide exceptional customer service, greeting patients, and assisting with routing and wayfinding within the facility.
- Act as a resource for all areas of the facility, providing support and assistance as needed.
- Deliver amenities, gifts, and thank-you cards to patients, and provide security assistance to vehicles.
- Assist with transportation arrangements for patients and work with hospital staff to ensure proper bed placement and admission orders.
- Provide cross-coverage for all areas of the Access Department, including post-admit, and accurately review and resolve billing claim edits, follow-up workqueues, and patient workqueues related to registration errors.
- Conduct COVID-19 screening and registration for patients.
Requirements
- High School diploma or equivalent required; knowledge of healthcare revenue cycle and insurance a plus.
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