Client Engagement Coordinator

5 days ago


Princeton, New Jersey, United States Lingraphica Full time
Job Description

Lingraphica is a mission-driven organization that provides innovative speech-generating devices to improve communication, speech, and quality of life for individuals with communication impairments. We seek a highly motivated and customer-focused individual to join our team as a Client Engagement Coordinator.

Key Responsibilities
  • Act as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial.
  • Provide education and support to caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica's offerings.
  • Guide clients and their support persons through the consumer-sales process, ensuring a positive customer experience.
  • Conduct engagement conversations through multiple platforms, including inbound calls, outbound calls, email, and online chat.
  • Offer AAC device demos to consumers and provide personalized solutions to meet their unique needs.
  • Collaborate with the sales and marketing team to ensure monthly intake goals are met or exceeded.
  • Utilize HubSpot reports to monitor data trends and provide recommendations for process improvements.
Requirements
  • Bachelor's Degree in Communication Sciences and Disorders or a related field (preferred).
  • AAC experience, strongly preferred.
  • 2 years of B2C or B2B customer service experience.
  • Proficiency with Microsoft Office and online chat tools.
  • Experience with HubSpot or other CRM platforms (preferred).
  • Bilingual English/Spanish (required).
Work Environment

The Client Engagement Coordinator works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access.



  • Princeton, New Jersey, United States Lingraphica Full time

    Job DescriptionLingraphica is a mission-driven organization that provides innovative speech-generating devices to improve communication, speech, and quality of life for individuals with communication impairments. We seek a highly motivated and customer-focused individual to join our team as a Client Engagement Coordinator.Key Responsibilities:Provide...


  • Princeton, New Jersey, United States Mathematica Full time

    Position Overview:Mathematica is on the lookout for a Senior Client Engagement Manager. This role involves collaborating closely with the head of Client Experience (CX) to execute the CX team's strategic vision and growth objectives. The Senior Client Engagement Manager will lead a dedicated team of client experience specialists, work alongside various...


  • Princeton, New Jersey, United States Mathematica Policy Research Full time

    Position Overview:Mathematica is seeking a Senior Manager for Client Engagement. This role involves collaborating with the head of Client Experience (CX) to execute the CX team's strategic initiatives and growth objectives. The Senior Manager will lead a team of client engagement specialists, work alongside various departments, and devise strategies to...


  • Princeton, New Jersey, United States Epiq Global Business Transformation Solutions, LLC Full time

    Job Description:A highly skilled Administrative Support Specialist is needed to provide exceptional support services to our clients. This role will be responsible for a variety of administrative tasks, including mail services, copy services, reception, hospitality services, and facilities management.Key Responsibilities:Mail Services:Metering, sorting, and...


  • Princeton, New Jersey, United States Nielseniq Full time

    The Client Success Specialist will be instrumental in delivering Nielseniq Brandbank services to our CPG Retailer clients, ensuring their satisfaction and facilitating their growth. This position demands a proactive and detail-oriented individual capable of collaborating across various departments and working closely with the Account Executive to effectively...


  • Princeton, New Jersey, United States EPIQ Systems Full time

    Position Overview:Join a dynamic team at Epiq Systems, where we are committed to delivering exceptional service in a collaborative environment.Role Summary:The Client Services Associate plays a vital role in providing comprehensive administrative support across various functions, including mail, printing, hospitality, and reception services.This...


  • Princeton, New Jersey, United States Alcimed Full time

    About AlcimedFounded in 1993, Alcimed is a leading innovation and new business consulting company, specializing in cutting-edge sectors such as life sciences, energy, aeronautics, and more.Job DescriptionWe are seeking a highly skilled Healthcare Engagement Specialist to join our team. As a key member of our team, you will be responsible for managing a team...


  • Princeton, New Jersey, United States RxSense Full time

    About RxSenseRxSense is a rapidly expanding health technology organization dedicated to equipping clients and consumers with innovative solutions to access more affordable prescription medications. Our groundbreaking cloud-based platform empowers clients to manage their pharmacy benefits effectively, offering customizable solutions and real-time data...

  • IT Project Coordinator

    16 hours ago


    Princeton, New Jersey, United States ProStaff Solutions Inc Full time

    Job Title: IT Project CoordinatorWe are seeking an experienced IT Project Coordinator to join our team at ProStaff Solutions Inc. The successful candidate will be responsible for assisting with IT project coordination, including tracking project status, maintaining financials, and supporting requisitions and purchase order activities.Key...


  • Princeton, New Jersey, United States Salt Creek Grille Restaurants Full time

    Job TypeFull-time, Part-timeDescriptionWe are in search of a dedicated event coordination expert with outstanding organizational and interpersonal abilities. This role requires an individual who is passionate about surpassing our guests' expectations.RequirementsApplicants must be:- Presentable with exceptional communication skills- Punctual, dependable, and...

  • Project Coordinator

    4 weeks ago


    Princeton, New Jersey, United States Synbio Technologies Full time

    Synbio Technologies - Project Management DivisionSynbio Technologies is on the lookout for a skilled professional to enhance their project management division. The successful candidate will take charge of engaging with clients, formulating project proposals, delivering estimates, updating stakeholders on project status, evaluating data, and ensuring timely...


  • Princeton, New Jersey, United States Mrm Llc Full time

    About the RoleWe are seeking a seasoned Digital Strategy Director - Social & Engagement to join our team at MRM LLC. As a key member of our strategy team, you will play a critical leadership role in guiding our clients and internal teams in the development of innovative social media strategies.Key ResponsibilitiesStrategy Development: Clarify business goals,...


  • Princeton, New Jersey, United States State Street Corporation Full time

    About the RoleAs a Senior Client Relationship Manager at State Street Corporation, you will play a critical role in driving client satisfaction, retention, and growth. You will be responsible for ensuring the effective delivery of Charles River IMS projects, support, and services while working closely with client senior leaders to ensure strategic alignment...


  • Princeton, New Jersey, United States Touch Associates Full time

    Touch Associates is seeking dedicated professionals who are enthusiastic about orchestrating events and committed to delivering outstanding experiences for our clients.In this pivotal role, you will be responsible for managing the logistics of various programs within the life sciences industry. Your expertise will be crucial in organizing everything from...


  • Princeton, New Jersey, United States InsideHigherEd Full time

    Position OverviewThe Office of Advancement at Princeton University is dedicated to securing financial contributions that support the institution's most critical objectives by actively engaging and nurturing relationships with alumni, parents, and supporters. Our approach is built on fostering enduring partnerships with volunteers and colleagues across...


  • Princeton, New Jersey, United States PeopleShare Inc Full time

    PeopleShare Inc is seeking a Bilingual Medical Call Center Operations Coordinator. Position Overview: Schedule: 3 shifts of 13 hours each per week; includes nights and weekends on a rotating basis.Compensation: $17-$18 per hour.Employment Type: Temporary to Permanent.Bilingual Requirement: Proficiency in Spanish or Arabic is essential.Key...


  • Princeton, New Jersey, United States PeopleShare Inc Full time

    PeopleShare Inc is seeking a dedicated Bilingual Medical Call Center Operations Coordinator. This role is essential in ensuring effective case management for all assistance requests. Position Details:Schedule: 3 shifts per week, each lasting 13 hours; availability for nights and weekends is necessary.Compensation: $17-$18 per hour.Employment Type: Temporary...

  • Senior Client Manager

    3 weeks ago


    Princeton, New Jersey, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Manager to join our team at State Street Corporation. As a Senior Client Manager, you will be responsible for managing a book of high-touch client relationships, ensuring exceptional client service experience, and driving business growth.Key ResponsibilitiesClient Relationship...


  • Princeton, New Jersey, United States Addison Group Full time

    Administrative Assistant OpportunityAt Addison Group, we are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a vital role in supporting our consultants and ensuring the smooth operation of our office.Key Responsibilities:Manage travel arrangements, expense reports, and...

  • Content Coordinator

    2 days ago


    Princeton, New Jersey, United States Princeton University Full time

    Job Title: Content CoordinatorPrinceton University Advancement is seeking a highly skilled Content Coordinator to join our team. As a key member of our Advancement Communications team, you will be responsible for coordinating and creating internal communications efforts to support a culture of inclusion and excellence.Key Responsibilities:Develop and...