Bilingual Patient Service Representative
1 day ago
We are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.
Job DescriptionAs a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their journey. Your responsibilities will include answering phone calls, checking in patients, collecting necessary information, handling questions, and maintaining accurate records.
Key Responsibilities:- Answer all phone calls and respond to voicemails in a timely manner
- Check in new and existing patients, ensuring they receive the necessary care and attention
- Collect and verify patient information, including medical history and insurance details
- Handle patient inquiries and provide information on treatment options and credentials
- Maintain accurate records and update patient information as needed
- Review and adjust the daily schedule to ensure efficient use of time and resources
- High school degree or equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite
- Excellent problem-solving and de-escalation skills
- Excellent written and verbal communication skills
- Bilingual in Spanish
- Monday - Wednesday: 8:45am - 5:00pm
- Thursday - Friday: 6:45am - 3:00pm
- 2 Saturdays per month
- Two 9:45am- 6:00pm Shifts per month
- 2987 Kirk Rd, #103A, Aurora, IL 60502
- Travel availability to Hillside, Dekalb
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Monthly Bonuses
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