Reservations and Guest Services Coordinator

2 weeks ago


Doswell, Virginia, United States Kings Dominion Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Attendant to join our team at Kings Dominion. As a Front Desk Attendant, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Guest Services: Greet and assist guests with their reservation needs, providing accurate information and resolving any issues that may arise.
  • Reservations Management: Operate the reservations system, making reservations via phone or in person, checking guests in and out, and processing payments.
  • Site Familiarity: Become familiar with our site types and amenities, ensuring that guests receive accurate information and have a positive experience.
  • Communication: Develop strong communication skills, both written and verbal, to effectively interact with guests, colleagues, and management.
  • Problem-Solving: Utilize basic situation resolution skills to address guest concerns and resolve issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and provide exceptional guest service.
Requirements
  • Availability: Ability to work nights, weekends, and holiday periods to meet business needs.
  • Background Check: Pass a background check, if 18 years of age or older, which may include credit, criminal, DMV, previous employment, education, and personal references.
  • Driver's License: Possess a valid driver's license.

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