Senior Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Sr. Technical Support Analyst to join our digital software team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our clients' ecommerce applications.
Key Responsibilities- Take ownership of assigned tickets and troubleshoot production issues within agreed-upon timelines.
- Review operational health parameters, including volume trends, resolution trends, aging of issues, speed of answer, and mean time to resolve.
- Prepare Root Cause Analysis reports for critical issues.
- Support production validation and own communication of incidents and resolutions to client managers and Cognizant leadership.
- Identify opportunities for automation and reduction of manual efforts.
- Ensure documentation, such as SOPs and application handbooks, is up-to-date.
We are looking for candidates with a minimum of 7+ years of experience supporting the following skills:
- Google Cloud Platform, Java, Spring Boot, Node JS.
- Mobile Platforms (iOS, Android), Unix, AI/ML, Cassandra, Redis, Akamai.
- Databases: Cloud Spanner, BigQuery, Cassandra, Oracle, DB2.
- MySQL, Solar, BigTable.
- Tools: Splunk, Dynatrace.
- Special skills: Adobe Analytics, Tealium, Adobe Test and Target.
Cognizant Digital Engineering helps clients develop software products that transform human insights into tangible, production-ready digital solutions. We work with our clients to scale their native cloud applications and design phenomenal software that is vital to success in the digital economy.
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