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Fitness Experience Coordinator

1 month ago

Tooele, Utah, United States VASA Fitness Full time
Role Summary

The Member Experience Specialist is a key member of our team at VASA Fitness, responsible for delivering an exceptional experience to our members and guests every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring problems are reported in a timely manner, organizing equipment, and maintaining a clean and welcoming environment.

Key Responsibilities

* Greet members and guests with a smile, eye contact, and courteous tone
* Anticipate and respond to member needs, providing clear direction and accurate information
* Familiarize yourself with membership plans, pricing, amenities, and class formats
* Provide club tours, sell memberships, and help members upgrade
* Consistently find ways to improve the member experience by sharing feedback with leadership and collaborating with the team

Requirements

* 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry
* 1+ year working with and contributing to a successful team
* Personal interest in health, wellness, fitness, and nutrition
* Bilingual preferred (but not required)
* CPR preferred (but not required)
* Must pass a background check

Working Conditions

* Non-sedentary work, standing and walking most of the time
* Must be able to lift, push, pull, and move a minimum of 50 pounds

Why Join Our Team?

At VASA Fitness, we're passionate about creating an uplifting experience for everyone. Our culture is centered on unity, passion, love, integrity, fun, and trust. We're a 'Great Place to Work' certified company, and we're proud of our supportive community. If you're a team player with a genuine interest in health and wellness, we'd love to hear from you