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Guest Services Representative

2 months ago

Madison, Wisconsin, United States Marcus Corporation Full time

Job Title: Front Desk Agent

Overview: The Hilton Madison Monona Terrace is seeking a dynamic and friendly individual to become a vital part of our Front Desk team as a Front Desk Agent.

Key Responsibilities:

  • Welcome and register guests upon arrival.
  • Provide prompt and courteous service to enhance guest satisfaction.
  • Manage guest accounts and facilitate check-out procedures.
  • Accurately input and retrieve information using hotel management systems.
  • Address guest inquiries and resolve issues with professionalism.
  • Maintain composure during busy periods and emergency situations.
  • Handle phone calls in a professional manner, ensuring clear communication.
  • Assist guests with information about hotel services and local attractions.
  • Support guests with luggage storage as needed.
  • Ensure accuracy in cash handling and maintain the House Bank.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Ability to stand and move throughout the front office while performing essential functions.
  • Effective communication skills in English, both written and verbal.
  • Proficient in using a moderately complex computer system for data entry.
  • Strong observational skills to identify emergency situations.
  • High school diploma or equivalent is required.

Benefits:

  • Comprehensive medical, dental, vision, and life insurance for eligible full-time associates.
  • 401K plan available for eligible associates.
  • Paid Time Off (PTO).
  • Complimentary meal per shift.
  • Free employee parking.
  • Discounts at Hilton Worldwide hotels and affiliated properties.
  • Discounted movie tickets.
  • Opportunities for internal transfers within the company.
  • Access to Hilton branded training programs.

We are committed to the growth and development of our associates and promote from within the Marcus Corporation. We are an equal opportunity employer and maintain a drug-free workplace.