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Senior Claims Specialist

2 months ago


Boston, Massachusetts, United States Chubb Full time
Job Title: Senior Claim Specialist

At Chubb, we are seeking a highly skilled Senior Claim Specialist to join our team. As a Senior Claim Specialist, you will be responsible for investigating and resolving complex claims, ensuring that our customers receive fair and timely settlements.

Key Responsibilities:
  • Conduct thorough investigations of property damage claims, including evaluating damages and writing estimates.
  • Effectively evaluate contract language and identify coverage issues to ensure accurate and timely resolution of claims.
  • Develop and maintain strong business relationships with internal and external customers, including insureds, agents, and underwriters.
  • Provide excellent customer service skills to a diverse client base, resulting in high levels of customer satisfaction.
  • Work collaboratively with other teams to ensure seamless claim resolution and meet business objectives.
  • Stay up-to-date with industry developments and regulatory requirements to ensure compliance and best practices.
Requirements:
  • Full knowledge of personal lines insurance contracts, investigation techniques, legal requirements, and insurance regulations.
  • Experience in commercial claims handling, preferably with a focus on property damage claims.
  • Proficiency in Symbility, Xactimate, or similar estimating platforms.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers and stakeholders.
  • Ability to work in multiple systems and utilize provided technology to estimate damages in the field.
  • Empowerment to make decisions within your authority and execute company mission.
About Us:

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.