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Patient Service Representative
2 months ago
We are seeking a highly skilled Patient Service Representative to join our team at Centauri Health Solutions Inc. As a Patient Service Representative, you will work onsite with our hospital client staff, patients, and other team members to determine program eligibility and provide exceptional customer service.
Key Responsibilities- Meet with under-insured or uninsured patients to explore and identify all possible eligibility program solutions/options
- Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
- Interview patients; conduct analysis of potential reimbursement, and determine eligibility
- Introduce services, set expectations for process and communication to ensure patient understanding
- Partner with patients to ensure patient understanding of process and assist with any questions during the application process
- Obtain and manage all needed forms from patients, and follow up throughout process
- Identify any additional patient needs and direct them to appropriate agencies for assistance
- Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
- Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
- Provide strong client service and collaboration with the team
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
- Read, understand and agree to security policies and complete all annual security and compliance training
- 2+ years customer service experience
- Outstanding communication skills and desire to provide excellent customer service
- A strong concept of patient advocacy and the desire to help someone every day
- A strong work ethic, ability to work independently while making a difference
- Strong computer skills and the ability to multitask while working in a fast-paced environment
- A positive outlook and eagerness to learn
- Consistent punctuality and attendance
- Healthcare experience, patient contact experience a strong plus
We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.
